Returns & Refunds
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note we only do refunds in form of bank transfers or card repayment and we will be asking for your bank account details in your refund confirmation e-mail. We currently do not offer cash refunds in terms of cash delivery via our courier.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@sacer.me.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. We are able to provide store credit only at the same amount excluding the shipping cost.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@sacer.me
Shipping
To return your product, you should e-mail contact@sacer.me and we will arrange for a courier to pick up the item. Or contact us via our Contact Us page.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over EGP 1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Tax ID: 560-120-788
Sacer is where sustainability meets style, & where ethical streetwear becomes a statement. Proudly homegrown in Egypt, we’re a women-owned, women-led brand. Our pieces are made from upcycled pre-consumer waste and 100% certified Organic Egyptian cotton, designed for comfort and crafted with care. Soft, breathable, and lightweight, our fabrics come in inclusive fits because we believe everyone should feel seen and celebrated. From seed to closet, our supply chain is fully traceable, ensuring transparency every step of the way. But Sacer isn’t just about the clothes. Beyond eco-conscious fashion, we use our platform to amplify voices, advocate for mental health awareness, and give back to communities that need it most.
Ready to wear your values?
Proudly homegrown in Egypt, we’re a women-owned, women-led brand with 75% of our team being the incredible women who bring our vision to life. Female empowerment isn’t just a tagline for us—it’s woven into everything we do.
Let’s face it—the way we consume is out of control.
Fashion shouldn’t cost the earth, yet the industry keeps churning out more waste than we know what to do with. Since day one, we’ve said ‘no’ to the fast, the cheap, and the disposable. Instead, we’re here to challenge the system. We’ve spent years perfecting our process, designing fashion that’s not only sustainable but sparks conversations about mental health and social justice. We know we’re not perfect, and we don’t have all the answers. But we do know this: if we don’t start changing the way we consume now, it’ll be too late. That’s why we’re rethinking every thread, every stitch, and every product—not just to create fashion, but to create real change. Together, we can build a more conscious, thoughtful way forward.
MENTAL HEALTH ADVOCACY
De-stigmatizing mental illness and advocating for marginalized groups
CIRCULAR approach
Zero waste supply chain, fairtrade and humane labour conditions
GIVEBACK
A percentage of our profit supports different causes with each collection
Fashion LIBERATION
Member of the Fashion Liberation Coalition MENA
behind the scenes
THE FOUNDERS
A Medical Doctor & Psychologist started an eco-conscious advocacy brand?
Ali is a medical doctor, health economist, and public health practitioner who later on decided to join the United Nations where he worked for a variety of agencies in several countries tackling issues like human trafficking, migrant health, health policy, Nutrition and food security. He realized that the only way for him to be able to make a real difference in this world is to cut through the “red tape” and do it yourself. Along with his co-founder May they launched Sacer (previously Scarabaeus Sacer).
May is a psychologist with international experience in Switzerland and has worked in various psychiatric hospitals and clinics managing severe mental illnesses. She decided to bring in the mental health advocacy component to the brand tackling stigma surrounding this sensitive topic.
A brand with SDGs and social advocacy in its DNA was born.
Introducing
THE SACER TEAM
